ABOUT US
Puelladiamond.com was launched 2015 by a team of experts with many years of experience in both jewelery industry and e-commerce with a simple goal of providing the best online jewelry shopping experience for their customers.
Unlike other jewelry sites, Puelladiamond.com is not an extension of a standard retail store but an exclusively Internet-based company. By controlling our sourcing, manufacturing, and product distribution, we can bring fine jewelry to the public at exceptional prices while raising the quality bar on the competition.
Puelladiamond has offices at the heart of Johannesburg & Istanbul Diamond District, which allows us immediate access to some of the best resources in the jewelry industry, both locally and worldwide.
Our Mission Statement
Puella Diamond mission is to provide extraordinary value, exceptional quality, and unmatched service with the widest diamond jewelry selection available, as secure as possible, to its customers.
Best Possible Value
Puelladiamond.com offers you the finest certified loose diamonds and jewelry at an exceptional value. We develop and use the latest technologies in software systems and in supply chain management in order to drastically reduce our overhead cost, thus allowing us to pass along this savings to our customers. Heres how we do it:
Unlike retail or other online stores, Puelladiamond has polishing own rough diamonds in Johannesburg, to the largest jewelry manufacturers in the Antwerpen. Essentially, this allows Puelladiamond.com the ability to offer its products at or below factory direct prices.
Puelladiamond.com further reduces it operation costs by keeping "zero inventory". Most of our models are built to order and they get delivered as quickly as possible within 5 days.
We offer free shipping on all orders.
All Custom Duties and Clearing Expenses belongs to the buyer.
The Highest Quality
We take great pride in the quality and workmanship of all our products.
We impose strict quality control guidelines with all of our manufacturers and diamond suppliers. All of our items are subject to the following quality control checks:
Each piece of jewelry casting is examined for cracks, porosity or other defects.
All hand picked diamonds are double checked for exactness of size, clarity and shape.
Each finished piece of jewelry passes quality checks before and after polish.
Final examination is performed by a Puelladiamond.com expert jeweler before the item is shipped.
Fanatical Customer Service
Our customers satisfaction is Puelladiamond.coms number one priority!
We recognize that the customer service is a critical point of differentiation and strategic advantage between us and our competitors. This, we will go above and beyond to win our customers loyalty and their commitment as repeat customers.
We appreciate the chance to serve you and to provide you a most satisfying shopping experience. We look forward to your business now, and again in the future.
Please do not hesitate to get in touch with us any of your questions or concerns. [email protected]